Common questions
Reset a forgotten password
On the sign-in page, choose Forgot password?, request a link by email, then open it and select Continue to set your new password.
Manage your workspace subscription and payments
Open Billing in the correct workspace and select Manage billing. An admin can use the payment and subscription options available in the portal.
Set your workspace timezone
Open Workspace settings, choose a valid Timezone, then select Save timezone. It applies to the entire workspace; Usage still uses UTC.
Connect and check your Manychat account
Open Manychat Accounts or the Manychat step in Guided setup, save the correct account token, then run Check integration. Test real delivery after connecting the flows.
Connect OpenAI and verify your first reply
Open AI Providers to add or replace a named OpenAI API key, or select a key in Guided setup. Test your prompt to verify model access; API billing is separate from ChatGPT.
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How to create your first AI Agent with SiloBox: Step by Step
In this video, we explain, step by step, how to create your first video using the Guided Setup. (Video in Spanish)
Set up your first Manychat automation
Connect your accounts, publish instructions, configure replies, and verify a real conversation.
Have AI running in your Manychat account immediately
This template includes pre-configured default reply and response automations for all channels (Instagram, WhatsApp, Messenger, TikTok and Telegram). All ready yo get you going in no time!
Connect and check your Manychat account
Open Manychat Accounts or the Manychat step in Guided setup, save the correct account token, then run Check integration. Test real delivery after connecting the flows.
Connect OpenAI and verify your first reply
Open AI Providers to add or replace a named OpenAI API key, or select a key in Guided setup. Test your prompt to verify model access; API billing is separate from ChatGPT.
Prepare, test, and publish your first prompt
Choose a creation method, write useful instructions, and publish a tested version for your automation.
Create and enable a Manychat automation
Connect a published prompt to the right account, map response fields, and choose a reply flow.
Connect and test your Manychat request and reply flows
Use the automation ID, select the Responses flow, and verify both incoming messages and outgoing replies.
SiloBox API Starter Template
A Manychat template covering prompt retrieval, standalone generation, automations and conversation actions. This template contains all SiloBox endpoints.
Save a prompt draft and publish a new version
Understand what saving changes, test your working draft, and review automation impact before publishing.
Restore an earlier prompt version safely
Compare saved versions, restore content and settings into the editor, and publish only after testing.
Troubleshoot an automation that is not replying
Find whether the message stopped before SiloBox, during generation, or while delivering the reply.
Reset a forgotten password
On the sign-in page, choose Forgot password?, request a link by email, then open it and select Continue to set your new password.
Change your password while signed in
Update your account password from Settings and check the save confirmation.
Read and resolve Manychat delivery errors
Use delivery details to distinguish field updates, reply flow failures, and uncertain outcomes before retrying.
Update your profile and interface language
Change your name, save a profile picture, and choose English, Spanish, or Portuguese.
Find your way around SiloBox
Understand the main pages, workspace context, and why some navigation options are missing.
Switch or create a workspace
Choose the correct business workspace and understand which settings and resources stay separate.
Set your workspace timezone
Open Workspace settings, choose a valid Timezone, then select Save timezone. It applies to the entire workspace; Usage still uses UTC.
Invite people and manage team access
Add teammates, choose appropriate roles, resend account setup, and remove workspace access.
Manage your workspace subscription and payments
Open Billing in the correct workspace and select Manage billing. An admin can use the payment and subscription options available in the portal.
Resolve payment and activation problems
Distinguish pending activation from failed payment and restore service through the correct billing flow.
Understand reply credits and read Usage
Check requests, credits, and the monthly balance, and distinguish SiloBox limits from OpenAI charges.
Find chats and understand history
Search conversations, inspect message details, and understand what a reset preserves.
Contact SiloBox support
Send a clear report with the identifiers and evidence needed to investigate.
Find contacts and export their information
Review synchronized profiles, custom facts, and all contacts matching your filters.
Manage file stores and reference documents
Upload documents, attach searchable knowledge, and understand changes to shared stores.
Request access to or deletion of personal data
Understand the published privacy policy and send a request with the right account context.
Connect external tools with a SiloBox API key
Create and replace retrieval credentials, locate API guidance, and avoid mixing provider keys.
Understand Metrics and export a report
Choose the right period and scope, interpret estimates, and distinguish activity from credit usage.
Review website knowledge (Beta)
Discover public pages, approve facts, and use a fixed knowledge version in AI Studio.