Set your workspace timezone

Before you start

Choose the timezone appropriate for the business. This setting applies to everyone in the current workspace. An admin or an authorized Workspace Creator can change it; other members may only view it. Use a larger screen if the settings page requests one.

Save the timezone

1. Confirm the current workspace, then open Workspace settings. Personal Settings also has Open Workspace settings in its timezone section.
2. In Workspace timezone, select or enter a valid timezone from the suggestions, such as America/Montevideo, America/Sao_Paulo, or UTC.
3. Check the displayed date and time preview, then select Save timezone.
4. Wait for Timezone saved. Reopen the page to confirm the stored value. If you arrived from setup, use Return to guided setup to continue.

How this affects setup and reports

The shared timezone controls conversation timestamps, the default timezone in Metrics, and AI awareness of the current date and time. Guided setup and automation setup also expose timezone preparation; changes there apply to the same workspace setting. Do not rely on your browser's location as proof of the saved timezone.

Usage reports and the monthly credit balance use UTC dates. Their day boundaries may therefore differ from Metrics even after you set the workspace timezone. Changing the interface language does not change this timezone.

Troubleshooting

If saving fails, choose a valid suggested timezone and retry. If the save control is missing or disabled, ask an authorized administrator to update it. If a report looks shifted, check both the workspace setting and that report's selected timezone and dates before concluding records are missing.

Related guides

• Credits and usage
• Switch workspaces