Automations / Article
Find contacts and export their information
Review synchronized profiles, custom facts, and all contacts matching your filters.
Review the contact directory
Contacts appear when SiloBox starts a conversation or receives conversation context for a contact. Open Contacts in the correct workspace. Profiles and facts are read only and remain available after a conversation reset.
- Search by name, email, phone, or ID. Narrow the list by Manychat account, automation, or channel.
- For custom facts, choose a Contact field, a condition (contains, equals, is populated, or is empty), and a value when appropriate. Choose Apply filters. Clear filters if you cannot find a known contact.
- Open a contact to inspect its SiloBox ID, external or Manychat ID, available email/phone/Instagram details, synchronization time, and contact facts. Missing fields may not have been supplied or synchronized; they are not editable here.
- For a Manychat contact, update the source profile in Manychat. Use View in Manychat when available. Review All chats with this contact to open active and ended sessions, including further pages of history.
Export matching contacts
Choose the filters you want, apply them, then choose Export CSV. The export includes all matching contacts, not only the visible page, and their custom fields. It includes contact identifiers and profile information such as names, email addresses, phone numbers, account details, and activity dates where available.
Open the downloaded CSV and check that the selected population and fields are correct before sharing it. It contains customer information; share it only with intended recipients. An export does not edit or delete contacts and is not a complete export of conversation messages.
If something looks wrong
Check the current workspace, filter values and page number. Review the profile synchronization time and the source record in Manychat. A reset starts a new conversation but preserves contact facts; use a privacy request if you need to discuss data deletion. If the download fails, try again and send support the filters and error, without attaching unnecessary customer data.