Account and workspace / Article

Manage your workspace subscription and payments

Open Billing in the correct workspace and select Manage billing. An admin can use the payment and subscription options available in the portal.

Before you start

Each workspace has its own subscription and all its members share the allowances. Switch to the intended workspace first. Workspace admins can manage billing; other roles may be able to view the page without payment controls. Use a larger screen when requested.

Review and manage billing

Open Billing. Review the current plan, subscription status, prompt count, user allowance, history allowance, and credit rules. Draft and disabled prompts count toward the prompt allowance.
For an existing active, trialing, or past-due subscription, select Manage billing to open the Stripe portal. Use the payment or subscription options actually shown there. Their availability depends on the portal configuration.
If the page offers plan checkout instead, compare the displayed plans and select Choose for the desired plan. If an assigned paid plan is pending, use Complete assigned plan payment.
Review the plan and amount in checkout or the portal before confirming. Return to SiloBox Billing and check the resulting plan and status.

Check activation

A payment success page does not by itself mean the plan has activated. If you see Payment received — activation pending, Stripe confirmation is still being processed and the plan updates automatically after activation. Avoid paying again simply because activation is pending. If the status remains unresolved, provide support with the workspace, payment time, and displayed status, without card details.

Cancellation and the paid period

The Terms of Service say paid subscriptions renew monthly unless canceled before renewal. Manage cancellation through Billing or contact support if the needed option is unavailable. Cancellation leaves access active until the end of the paid period unless access is suspended for a policy violation. Payments, including unused time and credits, are non-refundable except where applicable law requires otherwise. Review the current terms and confirmation before proceeding.

Questions and problems

If you cannot see payment controls, ask a workspace admin. If the portal lacks the change you need, contact support instead of assuming it is enabled. Prices, allowances, and available plans are the ones shown for your workspace; do not infer refund or proration terms from a button. SiloBox billing does not pay your OpenAI API charges.