Account and workspace / Article
Reset a forgotten password
On the sign-in page, choose Forgot password?, request a link by email, then open it and select Continue to set your new password.
Before you start
Use the email address for your SiloBox account and have access to that inbox. If you are already signed in, you can instead change your password in Settings. A password reset does not grant membership of a workspace.
Recover access
- On the sign-in page, select Forgot password?.
- Enter your account email and select Send reset link. The confirmation is deliberately generic: it does not confirm that an account exists or guarantee email delivery.
- Check the inbox and spam folder, then open the recovery email's link. Keep the complete link private.
- Select Continue to verify the link. Simply opening the page does not complete verification.
- Enter a new password of at least eight characters and repeat it in Confirm password. If asked, enter the current six-digit code from your authenticator.
- Select Update password. After success, SiloBox opens the workspace experience; you may need to choose a workspace.
If something goes wrong
No email? Check the spelling and inbox used for the account, including spam filtering, then request another link. An invalid or expired link requires a fresh request through Forgot password; typing the reset page address alone is not a recovery link. If the code cannot be verified, try a new authenticator code. If you lost access to the authenticator, contact SiloBox support for identity verification and recovery. If account setup cannot finish after saving, follow the sign-in link and use your new password. Never send support your password, recovery link, or authenticator code.
Is this an email confirmation problem instead?
A signup confirmation verifies your email; it is different from a forgotten-password link. On the sign-in page choose Resend confirmation, enter your email, and select Resend confirmation email. The response is generic for accounts awaiting confirmation. Check inbox and spam, and open the fresh confirmation link in the same browser used to sign up. If you already confirmed, try signing in. If the page says your email is verified but workspace setup could not finish, sign in again to retry safely; if it says the workspace is unavailable, contact support before signing in.