Who handles your information
Engi Marketers LLC operates SiloBox and handles account, billing, support and service-usage information for its own business purposes. When a customer sends their contacts’ messages or other personal data through SiloBox, we process that content to provide the service on the customer’s instructions. The customer is responsible for their own privacy notices and lawful basis for processing.
Information we collect
We receive account and workspace details, email addresses, support communications, subscription and payment status, prompts and versions, conversation messages and identifiers, AI responses, uploaded media and integration settings or credentials. We also process usage counts, timestamps, diagnostic and security records. Payment details are handled by our payment provider; SiloBox receives the billing records needed to manage subscriptions. The information processed depends on the features you use and the content you submit.
How we use information; no AI training
We use information to run automations, generate responses, maintain history, manage accounts and billing, provide support, prevent abuse, produce statistics and offer personalized recommendations and service improvements. We do not use customer prompts, messages or other customer content to train AI models. Processing content with an AI provider to generate a response or recommendation is distinct from training a model. Where applicable, our legal bases include performing our contract, legitimate interests in operating and improving the service, legal obligations and consent when required.
Affiliate referrals and agency offers
When you select an affiliate referral or approved agency offer, we record the partner and offer identifiers, offer version, signup verification details, and the workspace and billing identifiers needed to preserve your selection and check eligibility. When the affiliate program is enabled, we share the approved referral identifier and Stripe customer identifier with FirstPromoter to attribute eligible subscriptions and administer commissions. Related subscription, payment, refund and dispute records may be processed through the Stripe integration. We use relevant account, billing and referral records for eligibility and fraud reviews. Customer conversation content is not shared with FirstPromoter for affiliate tracking, and a referral does not grant a partner access to your workspace.
Retention and deletion
We retain information while needed to provide the service. After account or workspace closure, our retention period is up to 12 months, or earlier upon a verified deletion request. Contact support to request immediate deletion; we begin handling the request promptly after verifying identity and authority. Completion may require processing time and coordination with providers. Records required for tax, legal, security or dispute purposes may be retained as necessary, and backup copies may remain until their normal expiry, with restricted use. Deleting a user account does not automatically delete a shared workspace or content controlled by another customer. A plan’s visible conversation-history window is not a data-deletion schedule.
Your rights and choices
Depending on applicable law, you may request access, correction, deletion or a copy of your personal data, object to or restrict processing, withdraw consent, or appeal a privacy decision. Send requests and appeals to our support email; we may verify your identity and authority and will respond within applicable legal deadlines. You may also complain to your local data-protection authority. If your information was submitted by a SiloBox customer, contact that customer first; we can assist with routing your request. Contact us to discuss personalized recommendations or other processing choices.
How to submit a privacy request
Email support@getsilobox.com with the suggested subject “GDPR Request”. Tell us which right you want to exercise and identify the relevant account or workspace. This subject is optional; we also handle privacy requests using other wording. We may ask for information reasonably needed to verify your identity and authority. Where GDPR applies and we act as controller, we handle requests without undue delay and normally fulfil them and inform you of the action taken within one calendar month of receipt. Where necessary because of the complexity or number of requests, we may extend this by up to two further months; we will explain the extension and its reasons within the first month. If we cannot act on a request, we will explain why and how to complain to a supervisory authority or seek a judicial remedy within one month. Where we process data on a customer’s behalf, we promptly forward the request to that customer and assist them in responding.
Policy updates
We will update the effective date when this policy changes and provide notice of material changes through the service or email where required. New uses of information will be subject to any notice or consent required by applicable law.
Company and contact
Engi Marketers LLC651 N. Broad Street, Suite 206, Middletown, Delaware, USASupport and privacy requests
support@getsilobox.com